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CUSTOMER SERVICE
Online Purchase Information
Revised as of 10 June 2008
This Online Purchase Information governs purchases made
through the website. Please read these policies carefully prior to making
a purchase. Also, please be advised that these policies may change and you
should review them from time-to-time as you use our site.
Contact Us
Payment
Sales Tax
Email Confirmations
Order Status
Tracking Your Order
Shipping and Delivery
Returns and Exchanges
Changes/Cancellations
Color Accuracy
Email Updates
Contact Us
Wellensteyn is proud of our
excellence in customer support and service. You can contact us by phone
at 213-291-1501 or e-mail us at customerservice@wellensteyn-usa.com. For
general inquiries, please e-mail us at customerservice@wellensteyn-usa.com
or mail your inquiry to
824 S Los Angeles Ste 203, Los Angeles, CA 90014.
Payments
Your credit card will be charged only after we have verified
your card details, received credit authorization and confirmed stock
availability, and your order is ready to be shipped.
Sales Tax
Wellensteyn-usa.com
Online Store is required by law to charge applicable sales tax for orders
shipped to California
only. Recipients of orders shipped to other states are responsible for
complying with state and local tax laws. Please note that your on-screen
transaction total reflects an estimation of taxes. The actual sales tax will be
calculated when your order is shipped and may differ from the initial tax.
Email Confirmations
Upon ordering at Wellensteyn-USA.com you will
receive confirmation emails when:
- Your order is received. You
will also receive a copy of your invoice.
- Your order is processing.
- Your order is shipped.
- Your order is cancelled.
- Your return has been
processed.
Order Status
If you are a registered shopper, you can quickly check
the status for any Internet, phone or mail/fax order, by clicking on the
"order status" link located at the top of every page on the site.
You will need your order number to check a specific
order or select "view all orders" to see all orders placed within the
last six months.
When you place an order with Wellensteyn-USA.com,
you will receive a confirmation e-mail that includes the order number. Please
retain this e-mail for your records.
If you have misplaced your order number or prefer to
check your order status by phone, simply call us toll-free at 213.291.1501 .
Tracking Your
Order
As soon as your order is billed and shipped, we
will send an email confirmation with information on how to get your shipment
and tracking details.
To track your order please visit our website and
click on the order status link. You will be able to get your UPS
or FedEx tracking number by logging in and clicking on your order number. Enter that number at either www.ups.com or www.fedex.com to check status of your online order.
Please note that it can take up to 24 hours before
tracking information is updated on the shipping carrier’s site.
Shipping and
Delivery
Your Jacket will ship as soon
as possible (most likely within one day of placing your order). Depending
on your location, standard ground shipping usually takes 3 to 7 business
days. If you choose to expedite shipping you can select one of the
expedited shipping options.
International shipping is available
only to Canada
and will be based on the current rate. You will be responsible for
applicable import taxes and duties your country charges.
Returns and
Exchanges
Wellensteyn has a
refund/return/exchange/cancellation policy. You must contact Wellensteyn
within 15 days of receiving your garment for a Return Authorization
Number. Anything shipped back to us without a valid authorization number
will not be accepted. Return shipping charges and shipping address will
be explained to you when the Return Authorization Number is issued.
How quickly will my return be
processed?
Your return will be processed within
two weeks of receipt of the package. An email notification will be sent
to you when your return has been processed. Please allow 1-2 billing
cycles for the refund to appear on your credit card statement.
May I exchange my purchase for a
different style?
Yes, if your exchanged item is of
greater value than the original item, then your original credit card will be
charged the difference. If your exchanged item is of lesser value, your
card will be credited for the difference.
Color Accuracy
Although the photographs on this site were
carefully selected to represent color, design, and texture as accurately as
possible, some variation may occur due to your computer monitor configuration. Wellensteyn-USA.com
does not warrant that a product description or other content on this site is
accurate, complete, reliable, current or error free. If you have a question
regarding the color, design or texture of a product featured on this site, or
about any of our products or services, call 213.291.1501
for a customer service representative.
Email Updates
By registering on the Wellensteyn-USA.com
Online Store, you may sign up and be eligible to receive updates of Online
Store events and announcements.
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